This Acceptable Use Policy sets out what Operators and their Authorised Users may not do with the StoreBay platform. It is incorporated by reference into the Terms of Service; a breach of this AUP is a breach of those Terms.
Who this applies to
This AUP binds the Operator and everyone acting under its account — Authorised Users, integrations it authorises, and any third-party app it installs from the marketplace.
Prohibited uses
- Unlawful content or activity, or facilitating fraud or money laundering.
- Knowingly enabling or concealing the storage of prohibited goods — illegal or stolen goods, drugs, weapons, hazardous materials, or live animals or plants.
- Sending spam or non-consented marketing, or ignoring an opt-out/suppression, through the StoreBay communications layer.
- Attempting to gain unauthorised access, circumvent multi-tenant isolation, or read, modify or delete another Operator's data.
- Reverse engineering, decompiling, or attempting to derive source code from the Platform.
- Exceeding published API rate limits, evading quotas, or scraping data beyond documented API use.
- Reselling, sublicensing or operating a service bureau on the Platform without written permission.
- Describing, marketing, or labelling a contractual liability waiver as "insurance" in any Customer-facing copy. A waiver is not insurance and is not FCA-regulated; selling insurance without authorisation is a criminal offence.
- Using access-control, gate-code, or overlock features unlawfully or outside a lawful arrears/collections process.
- Any use that harms StoreBay, other Operators, their Customers, or brings the Platform into disrepute.
Consequences of breach
| Stage | What happens |
|---|---|
| 1. Warning | Notice of the breach and a request to remedy within a stated period. |
| 2. Throttling | Rate-limiting or feature restriction to contain harm. |
| 3. Suspension | Temporary suspension of access, in whole or part. |
| 4. Termination | Termination of the Terms, with data export/return per our retention policy. |
StoreBay applies a proportionate, escalating response, and may skip stages for serious or ongoing harm.
Reporting abuse
Suspected misuse of the Platform can be reported to abuse@storebay.co.uk.