Self storage glossary
Plain-English definitions of the terms UK storage operators actually use — each with a direct answer up top.
- What is self storage softwareWhat self storage software is and does — website and checkout, billing, licence agreements, arrears and reporting — who needs it, and how it's priced.
- Bacs Direct Debit for self storageHow Bacs Direct Debit works for UK self storage: the collection timeline, advance notice rules, the Direct Debit Guarantee, and how it compares with cards.
- OverlockingWhat overlocking means in self storage: suspending access when an account is in arrears, how it works with padlocks and smart entry, and how to automate it.
- Storage licence agreementWhat a self storage licence agreement is in England and Wales, what it typically contains, and why it grants permission to store goods, not a tenancy.
- Storage lien (UK)A storage lien is an operator's contractual right, in England and Wales, to retain — and ultimately sell — stored goods for unpaid licence fees, within statutory limits.
- DunningDunning is the systematic chasing of failed or overdue payments — reminders, retries and escalation. How it works in UK self storage: cards vs Direct Debit.
- Use class B8Use Class B8 covers storage or distribution in England. Does self storage fit, how B8 differs from B2 and E, and when a change of use needs permission.
- VAT on self storageIs self storage VAT exempt? No: standard-rated at 20% since 1 October 2012. What counts, exceptions, the £90,000 threshold, reclaiming VAT and showing prices.