You didn’t get into storage to chase paperwork.
StoreBay is self-storage management software that chases late payments, takes bookings online and emails your monthly invoices, so you don’t have to.
Self-storage software for UK operators. £63 a month +VAT, your first 50 units included, any number of sites.
Illustration: the front of a storage site with four numbered roller doors, one of them marked just booked. Under it, three things that happened while you were away: a unit booked online on Sunday evening, a late card payment collected on Tuesday after a retry, and the month’s invoices emailed with PDFs attached.
Watch StoreBay chase a late payment.
Where the week really goes
If you run your sites yourself, you’ll know this list.
Monday’s to-do list
- Without StoreBay: Chase unit 12 for last month’s payment, again. With StoreBay: Reminders and retries go out on their own.
- Without StoreBay: Take card details over the phone, every month. With StoreBay: Customers pay by Direct Debit or saved card.
- Without StoreBay: Cancel unit 4’s payments now they’ve moved out. With StoreBay: Complete the move-out and regular billing stops.
- Without StoreBay: Scan invoices for an accounts team. With StoreBay: Monthly invoices are emailed, PDF attached.
- Without StoreBay: Copy each site’s figures into the spreadsheet. With StoreBay: Every site’s figures, in one place.
- Without StoreBay: Ring back Sunday’s enquiry. With StoreBay: Customers book and sign online, at any hour.
- Without StoreBay: Fill the empty units. With StoreBay: Now you’ve got time for it.
Here’s how it works.
Late payers get chased, and not by you.
- Direct Debit or card, collected automatically
- Failed card payments are retried, and the customer is emailed a link to update their card
- Reminders and late fees follow a schedule you set
- Complete a move-out and their regular billing stops
Illustration: a card for Unit 12’s monthly payment of £96.00, marked Paid, with the four steps that got it paid. Monday: the card is declined, and the customer is emailed a link to update their card. Tuesday: the card is tried again, the payment is taken and a receipt is emailed.
Less paperwork. Fewer phone calls.
- Monthly invoices emailed, with the PDF attached
- Licences signed online
- Customers help themselves in their own account
Illustration: an email to a customer from “Your site”, titled “Your invoice for October”, with the invoice attached as a PDF. Below it, what the customer can then do in their own account: pay an invoice, download invoices, change their card or ask to move out.
Every site’s numbers in one place.
- How full each site is
- What’s come in, and what’s overdue
- Updated as payments are confirmed
Illustration: a reports screen, marked Live, that shows how full each site is. Bristol Docks is 86% full, Cardiff Bay is 74% full, Leeds North is 84% full. Beneath, £118,200 paid this month and £2,246 overdue.
Now, fill the empty units.
Three ways StoreBay helps you bring in the next customer.
Illustration: a website’s words and photos, on the address yourstorage.co.uk. The pages Home, Prices and Contact are listed, with 2 unpublished changes on Home, and there are Preview and Publish changes buttons.
A website that sells your units.
- Change the words and photos yourself, and publish when you’re ready
- On your own web address
- Visitors can book online, leave their details to be sent prices, or ask for a quote
Illustration: an offer called Autumn offer, 20% off the first 2 months, switched on and applied automatically to drive-up units, with a preview of what the customer sees: £100.80 for 2 months, then £126.00.
Fill empty units with an offer.
- A price for each type of unit
- Money off for a month, or for as many months as you choose
- Aimed at the sites and unit types you want to fill
- Applied automatically, or with a code
Illustration: an enquiries board with 2 calls due today, listing Sam Okafor, who asked about a 35 sq ft unit (call today); Hannah Price, who asked about a 100 sq ft unit (quote sent); Tom Hughes, who asked about a 50 sq ft unit (new).
Know who to ring back today.
- Website enquiries arrive on one board
- Calls due today are listed for you, and can be emailed each morning
- Quotes, calls and replies are kept on each enquiry
Your office shuts at five. Your website doesn’t.
Customers choose a unit, sign their licence, and pay by card or set up a Direct Debit on the website we host for you, at any hour. You come in to a new customer, not an enquiry to ring back.
Illustration: a customer’s phone at 23:47 on the storage business’s own website, with five unit sizes to choose from, the 50 sq ft drive-up chosen at £126.00 a month including VAT, and a Book now button. Beside it, what the operator sees in StoreBay: the same booking already there, for unit 15, 50 sq ft, with the licence signed, the payment set up and the welcome email sent.
Run every site from one place.
One login for all of it.
Illustration: a floor plan of 10 numbered units in two rows either side of a corridor, 7 occupied, 2 available and 1 just booked, with a key.
Floor plans
Draw each site’s floor plan once, then see every unit colour-coded by what it’s doing, updating as things change.
Illustration: a customer’s page for Jo Carter at Unit 12, showing a signed agreement, payments up to date and 4 emails.
Customers
Agreements, payments, emails and your notes, together on one page.
Illustration: a storage licence with grey lines of text, a handwritten signature and a green Signed stamp.
Agreements
Your own wording, signed online or recorded from paper, and time-stamped by an independent service so any later change would show.
Illustration: the Revenue report drawn as 6 bars with the last one in black, and a note that it is emailed every Monday.
Reports
Ready-made reports, or build your own and have it emailed to you.
Illustration: three team members, each with a role and the sites they work at: Maya Collins, Owner: All sites; Ben Mills, Manager: Bristol Docks, Cardiff Bay; Alex Ode, Weekend cover: Bristol Docks.
Team
Give each person a role and the sites they work at. No charge per login.
Illustration: a list headed Your records, with Reports, Invoices and Payments, each marked Download.
Your data
Your main records are held on servers in London. We never see card numbers. Reports, invoices and payments download as spreadsheets whenever you like.
One published price. We take no cut of your payments.
No tiers, no setup fee, and no charge per site or per staff login.
250units
No minimum term.
Payment fees, paid to Stripe and GoCardless
- Card payments
- 1.5% + 20p
- Stripe’s rate for standard UK cards
- Direct Debit
- 1% + 20p
- GoCardless’s Standard rate, capped at £4, plus VAT
- Added by StoreBay
- £0
- to any payment
Operators like you.
“StoreBay has completely revolutionised how I run my storage business. It’s almost entirely hands-off now and fully automated, an incredible tool.”
“Eleven of my last forty move-ins were booked online after 9pm. I was asleep for all of them.”
“Twelve sites used to mean twelve spreadsheets on a Monday morning. Now it’s one screen.”
Switching systems? We’ll bring your customers across.
We import your customers, units and agreements, and you check a preview before anything is saved.
- 01
Book a demo
Bring your unit counts. We’ll work out your monthly price with you.
- Your monthly price, 250 units
- £159.00+VAT a month
- Sites and staff logins
- Unlimited
- 02
We bring your data across
Your sites and unit types go in first, then your customers, units and agreements, from your current system or a spreadsheet. Importing never emails your customers or takes a payment.
Import preview
Nothing saved yet
- Total rows
- 212
- Will create
- 212
- Flagged
- 0
- 03
We plan the payment changeover
Saved cards and Direct Debits don’t move with the data, and billing starts from each customer’s next billing date, so we plan the changeover with you.
Payment changeover
- Saved cards
- Planned with you
- Direct Debits
- Planned with you
Questions operators ask us.
No. Setup is guided, and the day-to-day is designed for busy operators rather than IT people.
One plan: £63 +VAT a month, including your first 50 units, then 48p +VAT per unit per month above that. Sites and staff are unlimited, at no extra charge, and every feature is on the one plan. Card and Direct Debit payments cost what your payment provider charges, and we add nothing. There’s a live calculator on the pricing page.
See full pricingYes. StoreBay suits operators with anywhere from one site to twenty or more. You get the same features at every size, and the price follows your unit count, not your site count.
StoreBay chases it for you: card payments are tried again automatically, reminders go out on a schedule you set, and there’s a clear step-by-step process if it goes further. You can see exactly who owes what at every stage.
How payments and chasing workReports, invoices and payments download as spreadsheets whenever you like.
Your main records are held on servers in London. We never see card numbers. The security page has the full detail, including the suppliers we use.
Read about securityStill unsure?
Book a demo and ask us anything about your own sites.
Leave the chasing to StoreBay.
Half an hour, your own numbers, and a straight answer on what it would cost you.