The jobs StoreBay takes off your hands.
Each job below says what StoreBay does about it. Every feature is on the one plan.
Getting paid
Direct Debit or saved card, collected automatically, with reminders on a schedule you set.
How payments and chasing workOnline bookings
A website that takes bookings at any hour. Customers choose a size, sign the licence, and pay or set up a Direct Debit.
How online booking worksLess paperwork
Licences signed online or on paper, and an account where customers pay and help themselves.
How licences and customer accounts workRunning your sites
Floor plans, every agreement and customer, and the desk and the Shop at each site.
How running your sites worksEvery site at a glance
How full each site is, what has come in and what is overdue, updated as payments are confirmed.
See reporting across your sitesYour data
Your main records are held on servers in London, and we never see card numbers.
How your data is looked afterEnquiries & follow-ups
Every website enquiry on one board, with the calls due today and the quotes you have sent.
How enquiries are followed upCustomer emails & messages
Emails in your name, text reminders, and a message to any group of customers.
How customer messages workGoods protection
Protection plans offered at checkout and billed with the licence fee, with a register of who has them.
How goods protection worksGate access
An overlock rule you set, your staff told which unit to padlock, and your gate and lock systems connected.
How gate access worksEverything on the one plan
No feature is held back for a bigger plan, and nothing below is a paid extra.
Getting paid
- Direct Debit and cards, at your payment provider’s own rate
- Late payers chased by email and text, on a schedule you set
- Take a card payment over the phone
- Record payments made by cash, cheque, bank transfer or standing order
- Refunds, and customer credit that’s used up on their next bill
- Monthly invoices emailed, with the PDF attached
Online bookings
- Your own storage website, with live availability and prices
- Online booking and payment, with the agreement signed as part of the booking
- Your website on your own web address
- Offers aimed at the sizes or sites you want filled
- Every enquiry lands in one list, and you reply from there
Less paperwork
- Your own licence wording, with each customer’s details filled in
- Licences signed online, or a paper signature recorded
- Each licence signed on StoreBay time-stamped by an independent service
- A customer account to pay, download invoices and ask to move out
- Emails with your logo and colour, which can come from your own email address
Running your sites
- Every site in one place, with live floor plans
- One list of everything that needs you today
- One register of every agreement, with transfers, move-outs and a waitlist
- Every customer on one page: agreements, payments, emails and your notes
- Each site’s takings by payment method, and its till counted at the end of the day
- A Shop for padlocks, boxes and other goods, with stock kept by site
- Unlimited sites, at no extra charge
- Unlimited staff logins
- Roles you define yourself, down to single permissions
Every site at a glance
- Ready-made reports on occupancy, revenue, arrears and VAT, across every site
- Build and save your own reports
- Reports emailed on a schedule, to you or your accountant
- Two-way sync with Xero and QuickBooks
Your data
- Your main records are held on servers in London
- We never see card numbers
- Reports, invoices and payments download as spreadsheets
Enquiries & follow-ups
- Every website enquiry arrives on one board
- Calls due today are listed for you, and can be emailed each morning
- Quotes, calls and replies are kept on each enquiry
- A waitlist for the units you have none of
Customer emails & messages
- Emails sent in your name, from your own address
- Switch off any you don’t want, and see every email sent on the customer’s record
- Email a chosen group of customers in one go
- Text message reminders, on the same schedule
Goods protection
- Protection plans offered at checkout and billed with the licence fee
- A register of every customer’s protection
- Plans and amounts you set yourself
Gate access
- An overlock rule you set, and your staff told which unit to padlock
- Gate and lock systems connected when your site is set up
- Overlocks applied and lifted for you, through your gate system
- Gate codes that follow the agreement: given at move-in, removed at move-out