A storage website that takes bookings while you’re closed.
StoreBay hosts your website. Customers choose a size, sign the licence and pay by card or set up a Direct Debit, at any hour.
Illustration: a customer’s booking on the operator’s website, for a 50 sq ft drive-up size at £126.00 a month including VAT. Four steps: Choose a size, done; Your details, done; Agreement, sign the licence, now; Payment, by card or by setting up a Direct Debit, next.
How online booking works.
From browsing to booked.
- Customers see live availability and prices for each size.
- They choose a size and a move-in date, and StoreBay holds an available unit of that size.
- They sign the licence online, as part of the booking.
- They can pick a protection plan, billed with their licence fee.
- They pay by card, or set up a Direct Debit. A Direct Debit is collected afterwards, on a date the customer is emailed first.
- By default, they get a booking confirmation and a welcome email.
Illustration: the size step of a customer’s booking. Pick a size to continue: 35 sq ft ground floor £96.00, 50 sq ft drive-up £126.00 (selected), 75 sq ft drive-up £168.00. Choose your move-in date: Monday 12 October. Prices a month, including VAT.
Three ways to sell.
Let customers book online. Hold prices back until a customer leaves their details, then send them the price yourself. Or let them ask you for a quote. Choose for each site, and for each size.
Illustration: three sizes on the operator’s website, each sold a different way. A 50 sq ft drive-up at £126.00 has a Book now button. A 75 sq ft drive-up shows no price, only dots, and has a See price button. A 100 sq ft warehouse bay shows no price and has a Request a quote button.
Your website, in your words.
- Edit the words and photos yourself.
- Your website sits on your own web address.
Illustration: a website’s words and photos, on the address yourstorage.co.uk. The pages Home, Prices and Contact are listed, with 2 unpublished changes on Home, and there are Preview and Publish changes buttons.
Fill the empty units.
- Offer money off a licence fee for one month, for a number of months, or for good.
- Aim an offer at the sizes or sites you want filled.
- At checkout, customers see it as “£100.80 for 2 months, then £126.00”.
Illustration: an offer called Autumn offer, 20% off the first 2 months, switched on and applied automatically to drive-up units, with a preview of what the customer sees: £100.80 for 2 months, then £126.00.
Know who to ring back today.
- Every enquiry from your website lands on one board.
- Each card says what comes next, such as call today or a quote waiting for an answer.
- Switch on a morning email of the calls due.
Illustration: an enquiries board with 2 calls due today, listing Sam Okafor, who asked about a 35 sq ft unit (call today); Hannah Price, who asked about a 100 sq ft unit (quote sent); Tom Hughes, who asked about a 50 sq ft unit (new).
Questions about online booking.
Direct Debit needs your own GoCardless account, and card payments need your own Stripe account. Checkout offers whichever you’ve connected.
A customer who pays by card is charged the first payment when they book. A customer who sets up a Direct Debit isn’t charged then: the first payment is collected afterwards, on a date they’re emailed first.
We switch it on for each site once that site’s availability is accurate. Until then, visitors can ask for a quote.
See a booking from the customer’s side.
A 30-minute walkthrough, shaped around sites like yours.