Offer goods protection at checkout.
Customers choose a protection plan when they book, and it is billed with their licence fee.
A protection plan is a liability waiver: you agree to take on liability for a customer’s goods, up to an amount you state.
Illustration: the Extras & protection step of a customer’s booking on the operator’s website. Under Cover for your goods, charged every month alongside the licence fee, the customer chooses No cover or one of two plans: Standard protection, £4.00 a month for cover up to £2,000.00, or Extra protection, £9.00 a month for cover up to £5,000.00. Standard protection is selected. Prices include VAT.
How goods protection works.
See who has protection.
- A register lists each customer with a plan: which plan, its price, and its start and end dates.
- Customers you have recorded as arranging their own protection are listed too.
- Narrow it to one site, one plan or a date range, and download it as a CSV or a PDF.
- You set the plans and the amounts yourself.
- The charge is a line on the licence fee’s invoice, so there is nothing extra to collect.
Illustration: the Cover register in the operator’s reports, a list of every customer’s protection with the customer, the unit, the plan and its price. Jo Carter, Unit 12, has Standard protection, a waiver sold at the website, at £4.00 every billing period. Hannah Price, Unit 7, has Extra protection, a waiver, at £9.00 a month. Tom Hughes, Unit 21, has their own cover. The register can be downloaded as a PDF or a CSV.
Questions about goods protection.
No. A protection plan is a waiver you offer yourself, so the liability is yours, up to the amount you set for the plan. No outside company is involved.
No. Nothing is chosen for them: the checkout starts on going without a plan, and a customer adds one by picking it.
Yes. You name each plan and set the amount it protects and its price. A plan can be offered at every site or just one, and you can mark it as no longer sold.
See protection plans at checkout.
A 30-minute walkthrough, shaped around sites like yours.