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01 / The matrix

Every platform, the same questions

Every vendor is asked the same questions in the same order, including the ones StoreBay loses.

  • Available
  • Partly
  • Higher plan only
  • Coming soon
  • No
  • No public evidence
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CapabilityStoreBayStoraStormanStoreganiseKinnovisSiteLink6StorageSpace Manager
Fill more units
Website and online booking

IncludedYour own website; customers book and pay online

Every planCustomisable website and online bookings

Via StorNow DigitalWebsite packages; customers book and pay online

Booking portal includedWebsite builder: $25 a month extra

Free website includedBuilt by Amax Marketing, with online booking

Free website includedCustomers book, pay and e-sign online

Website service add-onCustomers book, reserve and pay online

Online booking (Spaceman Shop)Book and pay by Stripe; links from your site

Licence signed online

IncludedSigned in checkout or from an emailed link

Every planBuilt-in contracts, signed online at check-in

Own e-signSigned online, from an emailed link or in store

Own e-signSigned online during booking

E-sign via SignableUses your Signable account; sent on booking

Own e-sign, no added costSigned online, by email or in store

Own e-signSigned online; contracts built from templates

E-sign via SignableYour Signable account; sent after paying

Automate the day-to-day
Bacs Direct Debit

IncludedThrough your own GoCardless account

UK Direct DebitFee: 1% per payment, minimum 30p

Direct Debit namedBacs and UK detail not stated

Bacs via your gatewayBacs named, depending on the gateways you enable

UK Bacs Direct DebitOne-off or recurring, added in 2024

Bacs not statedNames US ACH/EFT bank drafts

Bacs not statedNames ACH (US) and SEPA (euro); no UK scheme named

Bacs via GoCardlessTransactions created after invoicing; staff send them

Reminders and late fees

IncludedEmail and text reminders on your schedule; late fees

Automatic remindersLate fees: one click per overdue invoice

IncludedAutomated late letters, fees and gate lockouts

Automatic reminders, late feesAlso retries failed cards and locks out overdue accounts

IncludedAutomatic late fees and overdue email alerts

Through partnersPast-due notices via partners; Capterra lists late-fee calculation

Automatic reminders, late feesListed in its payment and invoicing features

Late fees and late lettersLate charges follow grace days; letters previewed at start-up

Gate and lock control

IncludedConnected to the gate system you run, at setup

Advanced plan and upSmart entry integrations; late payers locked out

Seven named partnersPaxton, Nokē, PTI and others; overdue lockout

Partner integrationsPaxton, Nokē, PTI and others; overdue lockout

Own system plus partnersLate payers’ units overlock automatically

Own product plus partnersAccess Control by Storable; lockouts for late payers

Own system plus partners6Security locks out customers with past-due balances

At least ten access providersOverlock removal is mentioned; late-payer lock-out not stated

Run every site from one place
Every site, one view

IncludedReports across sites and live site maps

Every planUnlimited sites; performance across sites

IncludedCompany reporting benchmarks sites or regions

One login, every siteDashboards for occupancy and revenue across sites

IncludedSeveral sites in one account; filter by site

Corporate Control CenterConsolidated multi-store reports and dashboards

One login, every siteEvery location’s details within one account

Several sites, one platformPerformance and billing across facilities

API and webhooks

IncludedAPI keys and webhooks, on the one plan

Advanced plan and upPublic docs and signed webhooks

REST APIPublic docs and webhooks not found

Every subscriptionOpen API, public docs and signed webhooks

Public APISandbox and documentation; webhooks not found

In-house and partner APIPublic docs and webhooks not found

Coming soonIts integrations page lists Open API as coming soon

API access, as a moduleNo public documentation found

Trust
UK data hosting

LondonPrimary data in DigitalOcean’s London data centre

Core hosting in the EUApplication and database, per its terms

Hosted locally, it saysIts privacy policy says it may be hosted in Australia

UK hosting not statedNo hosting location named in its terms or privacy policy

UK hosting not statedAustrian company; hosting location not named

UK hosting not statedUS-based; hosting location not named

UK hosting not statedNames in-country hosting for Canada only

UK hosting not statedHosting location not named

Public reviews

None yetStoreBay is new

4.8 from 21 reviewsCapterra UK, 13 October 2026

4.4 from 9 reviewsCapterra UK, 13 October 2026

4.7 from 18 reviewsCapterra UK, 13 October 2026

4.7 from 21 reviewsCapterra UK, 13 October 2026

4.7 from 452 reviewsCapterra UK, as SiteLink Web Edition, 13 October 2026

4.7 from 90 reviewsCapterra UK, 13 October 2026

4.7 from 7 reviewsCapterra UK, 13 October 2026

Security certification

None yetNo independent certification or audit report

ISO/IEC 27001 certifiedSoftware, portals and support, per its trust centre

PCI DSS Level 1For Storman Payment Services, per its UK site

None namedLists encryption, daily backups and GDPR compliance

None namedSays it fully complies with the GDPR

SOC 1, PCI Level 1SOC 1 Type II and PCI DSS, as it states

None namedIts DPA offers yearly security audits on request

None namedDescribes card payments as PCI-compliant

Price
Published prices

PublishedA calculator on our pricing page

Price calculatorThree plans, priced by units up to 2,000

Quote on requestWe found no price list on its website

Price calculatorPriced by locations, units and billing period

Quote on requestA custom pricing breakdown on request

No price listFee plus subscription per licence; no figures

Quote on requestNo fixed prices; quotes on unit count

Quote on requestTailored pricing estimate; priced by units

Extra sites included

IncludedEvery site on the one plan

IncludedUnlimited sites; no site charge listed

Not publishedQuote on request

Included up to 200 unitsFrom 250 units, more locations can raise the price

Not publishedPriced by number of units

Usually a licence eachMost operators need one licence per location

Not publishedQuote on request

Not publishedNumber of facilities may affect price

“No public evidence” means we looked on the vendor’s public pages and couldn’t find it, never that the vendor lacks it. Each comparison lists its sources and the date we checked them.

03 / Before you choose

What to ask any vendor

Eight questions worth putting to any platform you’re considering, including us.

  1. 01

    Is the price published?

    A published price lets you work out next year’s bill before you talk to sales, and see what changes as you grow.

  2. 02

    What does another site cost?

    Some platforms price per site or per location. If you plan to grow, ask for the price at the size you expect to be, not the size you are.

  3. 03

    How is Direct Debit collected, and whose account is it in?

    Bacs Direct Debit is a common way for UK customers to pay monthly. Ask whose account the Direct Debit instructions sit in, and whether they move with you if you leave.

  4. 04

    Which gate and lock systems does it connect to?

    Ask which systems it connects to, who sets one up, and whether a late payer is locked out automatically or by staff.

  5. 05

    Is there an API, and on which plan?

    An API connects your accounting, website and other tools. Some platforms include it on every plan; some keep it to higher ones.

  6. 06

    Where is the data hosted, and is the security certified?

    Ask which country holds your customers’ data, and whether an independent body has certified the supplier’s security, such as ISO 27001 or SOC 2.

  7. 07

    What moves when you switch, and what doesn’t?

    Records such as customers, units and agreements usually move. Saved cards and Direct Debit instructions often need a separate plan.

  8. 08

    What support is included, and when?

    Check the hours, the channels, and whether faster support costs more.

04 / How we compare

How to read these pages

Every fact is dated and sourced

We read each vendor’s own pages, and its Capterra UK listing, in a real browser and date what we find. Prices and packaging change, and a comparison without a date can’t be checked.

“No public evidence” is not “no”

When we can’t find something on a vendor’s public pages, we say exactly that and nothing stronger.

No guessed prices

Where a vendor publishes no price list, we say so and stop. We never estimate a price on its behalf.

Every page says where the other side is stronger

Each head-to-head has a section on what the other platform does better. StoreBay is the newer platform, and that matters too.

Product names are trade marks of their owners, used here to identify them. StoreBay is not affiliated with any of them. Spotted something out of date? Tell us.

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