Know which unit to overlock, and when to take it off.
StoreBay follows your rule for overdue units and tells your staff which unit to padlock. Gate and lock systems are connected when your site is set up.
Illustration: StoreBay’s notifications panel with two notices for the front desk. Today, unread: “Apply a manual padlock to a unit”, 5th Oct ’26, 08:05. Earlier: “Remove a manual padlock from a unit”, 2nd Oct ’26, 16:20. Each opens the overdue account it is about.
How it works.
Your rule decides when.
- New accounts start with a rule: overlock is planned 14 days after a missed payment and applied after 21.
- Change the days, or switch overlocking off.
Illustration: the Payment reminders settings, “What happens when a payment is missed”, with its rules. Overdue after 0 days, in arrears after 5, a £15.00 late fee on day 8, and Auto-overlock switched on: scheduled on day 14, applied on day 21. Days count from the first failed payment.
Your staff are told which unit.
- When the rule says to padlock a unit, there’s a notice in StoreBay.
- Each notice opens the overdue account it’s about.
- Once the customer has paid, your staff are told to take the padlock off.
Illustration: the overdue account for Unit 9, with £126.00 unpaid. Its Access card reads Not locked and “A padlock is needed.”, with a Confirm padlock is on button for the person who puts the padlock on.
Your gate and lock systems, connected.
- We connect StoreBay to the gate and lock system you already run, when we set up your site.
- Gate codes follow the agreement: given at move-in, suspended when your rule says, and removed at move-out.
- We never sell or ship locks, gates or readers.
Questions about gate access.
No. StoreBay is software, not hardware, and works through the system you already run.
We connect it when we set up your site. Tell us which system you run when you book your demo.
Not outside your rule. You set the days, or switch overlocking off.
See how overdue units are handled.
A 30-minute walkthrough, shaped around sites like yours.