SiteLink alternatives for UK operators

What SiteLink’s own pages and terms say

1. 01

   No price list: a one-time fee and a monthly subscription for each software licence

   We found no price list on SiteLink’s website, and sitelink.com/pricing answers with an error page. Its FAQ says a nominal one-time fee and a monthly subscription apply to each software licence, with no add-on fees for features, and that most operators need one licence per location, though some run several stores on one. Its terms say your Order Form sets the fees, the term and the payment terms. Capterra UK’s listing shows a starting price in US dollars, which we do not print.

2. 02

   Month to month unless your Order Form says otherwise, and several wordings of the notice

   The term of your services is set in your Order Form, and SiteLink’s terms say that if it sets none otherwise, they are, and renew, month to month. Unless an Order Form or another agreement says otherwise, either side can end the agreement, or any single product in a bundle, at any time on 15 days’ written notice. Written notice of non-renewal must go to the company at the address in the terms or on your Order Form. Its FAQ says users go month to month and never have to sign a long-term contract, its Storable product page says you are free to cancel at any time, and Storable’s support page, in its paragraph on selling a facility, says it requires 10 days’ advance notice to cancel any product before the next billing date. Ask which applies to you, in writing.

3. 03

   When your Order Form and its general terms differ: which wins

   Clause 13.15 of SiteLink’s general terms says that where they conflict with an Order Form or another written agreement, “such Order Form (or other written agreement) will take precedence with regard to your rights and obligations with respect to the Services”. Clause 13.9 says that where there is a conflict between “these General Terms of Service and any Order Form or Additional Terms of Service, the terms of this Master Service Agreement shall prevail, to the extent of such conflict”, and the terms mention the Master Service Agreement nowhere else. Ask which your Order Form follows, and keep a signed copy.

4. 04

   A fee can rise after the first term, and its terms can change on notice

   Unless your Order Form says otherwise, SiteLink’s terms let it increase fees at its discretion after the initial term stated in your Order Form, on prior notice to you. It can amend or update its terms from time to time on notice through the Storable Edge management software, by email or otherwise, and your continued use of the services counts as agreeing to the amended terms.

5. 05

   Invoices, a 30-day cure period and interest

   Its terms make service fees due on the date of the invoice, within the payment terms in your Order Form. If you fail to pay on time it will notify you, and you then have a 30-day cure period to bring your account up to date, after which it may end your access. It can engage a collections agency, and you would then pay the costs of collection, including reasonable attorneys’ and agency fees, plus interest at the lesser of 1.50% per month or the maximum rate the law permits.

6. 06

   Your data is yours; its FAQ and its terms say what happens to it when you leave

   SiteLink’s FAQ says you own your data and that it does not share it, and that, if you stop using it, it will remove your data from the SiteLink cloud unless you ask it to archive it for you. Its terms say you keep ownership of your data, and that it may use data stored on its servers anonymously for its own internal business purposes, including publishing operating data in an aggregated, deidentified form in industry benchmark reports. They also say that once the agreement ends it may deactivate the services straight away and has no obligation to keep your data or to let you retrieve it; that, unless it ended the agreement for cause, you may use any post-termination assistance it generally makes available; and that it need not return or destroy copies made by its automatic archiving and backups where removing them is not technically reasonable. So ask for a full export before you give notice.

7. 07

   Where it is based, and where its servers are

   SiteLink Software, LLC, the company its terms name, says it is a wholly owned indirect subsidiary of Storable, Inc., which its privacy policy places in Austin, TX. SiteLink’s FAQ says all development, and support for the Americas, Europe and Africa, is in Raleigh, North Carolina, USA, and support for Australia, Asia and the Near East is in Brisbane, Australia. It says SiteLink is maintained on its own servers in data centres, and we found no page that says in which country they are. Its privacy policy says personal information may be transferred to, stored in or accessed from countries other than the one you are in, including the United States.

8. 08

   Texas law, and binding arbitration

   SiteLink’s terms are governed by the laws of the State of Texas, and all claims are resolved by binding arbitration under the American Arbitration Association’s rules rather than in court, except that you may bring a claim in small claims court if it is within that court’s original jurisdiction. For any hearing held in person, the terms set Austin, Texas or, if the consumer arbitration rules apply, another place reasonably convenient to both sides.

9. 09

   Support hours in UK time, and what is included

   SiteLink’s FAQ gives support hours for the Americas, Europe and Africa as Monday to Friday, 7am to 7pm Eastern Standard Time (GMT-5), with after-hours support 7 days a week. Storable’s support page lists SiteLink support as Monday to Friday, 8AM to 8PM ET, and Saturday and Sunday, 9AM to 6PM ET, by phone or email, with a separate address for API support. Eastern time is usually five hours behind the UK, so 8AM to 8PM ET is 1pm to 1am in the UK, and 7am to 7pm at GMT-5, the zone its FAQ names, is midday to midnight GMT. Its FAQ says unlimited phone support, service and training are part of the product, and its terms say it will use commercially reasonable efforts to provide reasonable and basic technical support at no additional charge once your fees are paid.

10. 10

    A Windows program, and myHub in a browser

    Storable’s SiteLink page offers Sitelink Web Edition as a download for Windows 10 and Windows 11, which installs the Web Edition software and the Corporate Control Center. It describes myHub as browser-based, giving access to the same server database as Web Edition on a tablet, smartphone, PC or Mac, and SiteLink’s FAQ says myHub runs in all browsers, though it recommends Google Chrome and Microsoft browsers. Storable’s 2026 announcement of a platform refresh says it is bringing capabilities from Sitelink Desktop into myHub, so ask which of them your day-to-day tasks need today.

11. 11

    Card and ACH/EFT payments through partners; Bacs Direct Debit is not named

    SiteLink’s pages name card and ACH/EFT bank draft payments, and we found no public evidence of Bacs Direct Debit. Its terms say payments is an optional feature, with payment processing provided by its partner providers, Stripe and Payrix, under their own terms, and a page on its website says SiteLink Merchant Services is a registered ISO of Wells Fargo Bank, N.A.

12. 12

    An API for you and its vetted partners, and a separate agreement for others

    SiteLink’s pages say its API gives third-party vendors, with your permission, access to your data, and that your in-house developers or its vetted third-party partners can use it. Its terms say the data exchange interface is provided for your own internal use, that any use by a third party, or to build a commercial product, needs a separate agreement, and that no third party counts as integrated unless one is in place. We found no public API documentation or webhooks on the pages we read.

13. 13

    sitelink.com is moving to Storable’s website

    SiteLink’s home page says its logins, integrations, tech and billing support are on the new Storable website, and that sitelink.com will be redirected there in the coming months. The same page says the Sitelink platform “isn’t going anywhere” and that “We’re fully committed to its performance, reliability, and continued growth.” The most recent release its own news page lists is dated October 2018, and Storable’s news page carries the newer announcements.

1. 01

   Which SiteLink you run, and which company your Order Form names

   Ask whether your sites run Sitelink Web Edition, the Windows program, or myHub in a browser, and what you can do in each today: Storable’s pages describe both and say capabilities are moving from the first to the second. Then check the company your Order Form names against the one in its terms, SiteLink Software, LLC.

2. 02

   The term, the notice and the fee change in your Order Form

   Find the term, the notice and the fee-change wording in your Order Form first: SiteLink’s terms let the Order Form set them, and its pages give several wordings of the notice. StoreBay’s pricing page, for comparison, says the monthly plan has no minimum term and ends at the end of the month you cancel, and the 12-month plan is a 12-month commitment.

3. 03

   Your licences and payments, line by line

   Take your latest SiteLink invoice and your Order Form. List each software licence and site, any one-time fee, each product or partner service billed beside it and the date each renews, and ask every platform to price the same list, with VAT shown separately. SiteLink’s terms make you responsible for sales, use, value added and similar taxes on the transactions the agreement covers, so ask how VAT is dealt with on your invoices.

4. 04

   Who holds your card and bank-draft payments

   SiteLink’s pages name card and ACH/EFT bank draft payments, and its terms name Stripe and Payrix as its payment processors. Ask in writing whose merchant account and whose saved cards or bank details are behind your customers’ payments today, and whether they can move. We found nothing in its terms about moving saved cards, tokens or payment mandates.

5. 05

   Your exact gate system, and the lock-out

   Write down your gate or lock system, then check it against each platform’s list. SiteLink’s pages say Access Control by Storable is built into its software and can lock out late payers and let them back in once they pay, and that it works with partners such as OpenTech Alliance, PTI and BearBox. Its terms say it is only a distributor of access control equipment and does not manufacture or install it.

6. 06

   Support hours in your time zone, and the level

   Work out when you could reach support in UK time, and ask what level your Order Form gives. SiteLink’s FAQ and Storable’s support page give different hours, both in US Eastern time, and its terms describe basic technical support at no additional charge while its FAQ says unlimited phone support is included.

7. 07

   Where your data goes, and how it comes back

   Ask where your data is held, how it comes back when you leave and in what format. SiteLink’s FAQ says it will remove your data from its cloud unless you ask it to archive it, its terms say it need not keep your data once the agreement ends, and its privacy policy says personal information may be stored in countries other than yours, including the United States. We found no page that says in which country its servers are. Check VAT invoices and licence-to-occupy wording in whatever you move to.

8. 08

   Your website, and which company runs it

   If your website comes with SiteLink, ask whose contract covers it, where the domain is registered and whether the site moves with you. SiteLink’s pages say it includes a free ecommerce website, and that its API is used to build websites with online payments, reservations and account management. A website that is not tied to your management software is easier to keep through a move.

9. 09

   If you stay with Storable, which product and which terms

   If your reason for leaving is the product and not the company, ask about Storable’s other management software. Its Edge page says Edge is fully functional right out of the box, and sets it beside Sitelink, which it describes for highly customizable workflows, and both pages answer yes when asked whether you can transfer your existing data and business information if you switch. Ask for the notice, the price and the terms of the product you would move to in writing before you give notice on this one.

• StoreBay

  One plan, priced by your units. Another site or another member of staff costs nothing.

  UK presence: UK team. Primary data hosted in London.

  • If you want UK Direct Debit stated on the supplier’s own pages
  • If you want late fees and reminders to run on their own
  • If you want a published price, not a quote
  • If you want a documented API with webhooks, on every plan

  Compared with SiteLink:

  Scorecard row	StoreBay	SiteLink
  Published prices	StoreBayPublished	SiteLinkNo price list
  Bacs Direct Debit	StoreBayIncluded	SiteLinkBacs not stated
  Extra sites included	StoreBayIncluded	SiteLinkUsually a licence each
  UK data hosting	StoreBayLondon	SiteLinkUK hosting not stated
  Security certification	StoreBayNone yet	SiteLinkSOC 1, PCI Level 1

  Where SiteLink is stronger: it is rated 4.7 from 452 public reviews on Capterra UK, says it holds SSAE 16 (SOC 1) Type II and PCI DSS Level 1 certification, says it builds access control into its software, says it has 61 marketplace partners, and says it includes unlimited phone support with after-hours support 7 days a week. StoreBay has no public reviews yet and no independent security certification, and its support is by email from our UK team, Monday to Friday, 9am to 5:30pm.

• 6Storage

  Its own access system and several currencies; its Open API is coming soon.

  UK presence: Based in St. Louis, US. Support hours are in US Central time.

  • If you want late fees and reminders to run on their own

  Compared with SiteLink:

  Scorecard row	6Storage	SiteLink
  Reminders and late fees	6StorageAutomatic reminders, late fees	SiteLinkThrough partners
  API and webhooks	6StorageComing soon	SiteLinkIn-house and partner API
  Security certification	6StorageNone named	SiteLinkSOC 1, PCI Level 1

  StoreBay vs 6Storage →6Storage’s website

• Kinnovis

  Its own access hardware and UK Bacs Direct Debit. Quote only.

  UK presence: SSA UK Innovation Award, 2024. Company based in Austria.

  • If you want UK Direct Debit stated on the supplier’s own pages
  • If you want late fees and reminders to run on their own

  Compared with SiteLink:

  Scorecard row	Kinnovis	SiteLink
  Bacs Direct Debit	KinnovisUK Bacs Direct Debit	SiteLinkBacs not stated
  Reminders and late fees	KinnovisIncluded	SiteLinkThrough partners
  Security certification	KinnovisNone named	SiteLinkSOC 1, PCI Level 1

  StoreBay vs Kinnovis →Kinnovis’s website

• Space Manager

  At least ten access providers; 4.7 from 7 reviews on Capterra UK. Quote only.

  UK presence: UK company, started in 1992. Based in Guildford.

  • If you want UK Direct Debit stated on the supplier’s own pages

  Compared with SiteLink:

  Scorecard row	Space Manager	SiteLink
  Gate and lock control	Space ManagerAt least ten access providers	SiteLinkOwn product plus partners
  Bacs Direct Debit	Space ManagerBacs via GoCardless	SiteLinkBacs not stated
  Security certification	Space ManagerNone named	SiteLinkSOC 1, PCI Level 1

  StoreBay vs Space Manager →Space Manager’s website

• Stora

  Stora’s published prices to 2,000 units; gate control and API from Advanced.

  UK presence: Headquartered in Belfast, UK. With team members across the world.

  • If you want UK Direct Debit stated on the supplier’s own pages
  • If you want a published price, not a quote

  Compared with SiteLink:

  Scorecard row	Stora	SiteLink
  Bacs Direct Debit	StoraUK Direct Debit	SiteLinkBacs not stated
  Published prices	StoraPrice calculator	SiteLinkNo price list
  Extra sites included	StoraIncluded	SiteLinkUsually a licence each
  Gate and lock control	StoraAdvanced plan and up	SiteLinkOwn product plus partners
  API and webhooks	StoraAdvanced plan and up	SiteLinkIn-house and partner API

  StoreBay vs Stora →Stora’s website

• Storeganise

  A price calculator, an open API on every plan and a valet module.

  UK presence: SSA UK supplier member. Incorporated in Hong Kong, per its terms.

  • If you want UK Direct Debit stated on the supplier’s own pages
  • If you want late fees and reminders to run on their own
  • If you want a published price, not a quote
  • If you want a documented API with webhooks, on every plan

  Compared with SiteLink:

  Scorecard row	Storeganise	SiteLink
  Bacs Direct Debit	StoreganiseBacs via your gateway	SiteLinkBacs not stated
  Reminders and late fees	StoreganiseAutomatic reminders, late fees	SiteLinkThrough partners
  API and webhooks	StoreganiseEvery subscription	SiteLinkIn-house and partner API
  Published prices	StoreganisePrice calculator	SiteLinkNo price list
  Security certification	StoreganiseNone named	SiteLinkSOC 1, PCI Level 1

  StoreBay vs Storeganise →Storeganise’s website

• Storman

  Over 30 years’ experience, seven named access partners and a REST API. Quote only.

  UK presence: Offices in the UK. And in New Zealand and Australia.

  • If you want late fees and reminders to run on their own

  Compared with SiteLink:

  Scorecard row	Storman	SiteLink
  Bacs Direct Debit	StormanDirect Debit named	SiteLinkBacs not stated
  Reminders and late fees	StormanIncluded	SiteLinkThrough partners
  UK data hosting	StormanHosted locally, it says	SiteLinkUK hosting not stated
  Extra sites included	StormanNot published	SiteLinkUsually a licence each

  StoreBay vs Storman →Storman’s website

1. 01

   Read your Order Form, then the terms

   SiteLink’s terms make the term the one your Order Form sets, then month to month, and either side can end them at any time on 15 days’ written notice unless an Order Form or another agreement says otherwise. Storable’s support page, in its paragraph on selling a facility, says 10 days before the next billing date, and its product page says you are free to cancel at any time. Find the term and the notice in your Order Form before you do anything else.

2. 02

   Give notice in the way it asks, and keep proof

   Its terms say written notice of non-renewal must go to the company at the address in the terms or on your Order Form, and Storable’s support page, under selling a facility, says to fill out a cancellation form. Ask in writing which route it accepts from the UK, use it, and keep proof of how and when you sent it.

3. 03

   Line the cutover up with a billing date

   Storable’s support page, in its paragraph on selling a facility, asks for 10 days’ advance notice before the next billing date, and the terms make fees payable on the date of the invoice. Where you can, plan the move so the last invoice you pay covers the last month you need, and remember that, unless your Order Form says otherwise, SiteLink can raise a fee on notice after the first term.

4. 04

   Export your data first, then settle the last invoice

   SiteLink’s terms say that once the agreement ends it may deactivate the services straight away and need not let you retrieve your data. Ask in writing, before you give notice, for a full export in the format your new platform needs, and keep a copy of your reports. Settle the last invoice: if an account stays unpaid after the 30-day cure period it may end your access.

5. 05

   Keep the records the law requires

   HMRC expects you to keep business records for VAT for at least 6 years. Keep signed agreements, invoices and payment records for that long, including any held only in SiteLink.

6. 06

   Card and bank-draft payments: ask who holds them, and plan the move to Bacs

   SiteLink’s pages name card and ACH/EFT bank draft payments, its terms name Stripe and Payrix as processors, and we found no public evidence of Bacs Direct Debit. Find out how each of your customers pays today, and whose account each payment sits in. Ask SiteLink and its payment processor in writing whether saved cards can move to a new provider, and plan for any customer whose card cannot. If your new platform collects Bacs Direct Debit and some of your customers already pay that way through GoCardless, GoCardless says a bulk change to another provider needs both sponsor banks to authorise it, comes with a pre-filled deed to complete, and can take 3-5 weeks; another provider’s process may differ. Plan the switch so no customer is charged twice or misses a month.

7. 07

   Gate codes: switch off the old access link

   Note which gate or lock system you run and where its codes are kept. SiteLink’s pages say Access Control by Storable is built in and can lock out late payers and let them back in once they pay. At cutover, disconnect SiteLink from your gate system, so only one system changes who can get in.

8. 08

   Website and booking links

   If your site is a SiteLink or partner website, or uses SiteLink’s payment and reservation pages, find every link that opens a booking page and redirect each to the new booking pages. Ask whose account holds your domain and its hosting before you cancel anything, and update your Google Business Profile, ads and email links. SiteLink’s own address is also moving to Storable’s website, so check any bookmark or link that points at it.

9. 09

   Switch off the old automation

   SiteLink’s pages list automatic past-due notices, calls and text messages through its Marketplace partners, and a robo call when a new lead arrives. On cutover day, turn off anything the old system or its partners still send or charge: autopay collections, past-due notices, text messages, lead calls and lock-outs. Finish with a cutover-day checklist that covers payments, access, your website and your emails.

10. 10

    If you stay with Storable, ask what changes

    If you move to another Storable product, ask for its Order Form, notice and price in writing, and read the terms for that product as well as these. Its Edge page answers yes when asked whether you can transfer your existing data and business information if you switch, and sets Edge, described as fully functional right out of the box, beside Sitelink, described for highly customizable workflows.

11. 11

    Keep your own copy

    Download the reports, invoices and records you want to keep before your account closes.

Read the full switching guide →

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