These Terms of Service (the “Terms”) are the business-to-business contract between StoreBay and the Operator — the self-storage business that subscribes to the StoreBay platform. This is a draft template; the executed version, order form, and any negotiated schedule take precedence, and nothing here is binding until reviewed by counsel and signed. Governing law: England & Wales.
1. Definitions
Operator ("you") is the business entity that subscribes to the Platform. Customer (occupier / licensee) is the Operator’s own end customer — the individual or business occupying a storage unit under an Agreement. In the Operator’s legal documents that person is the occupier / licensee, never a "tenant". An Agreement / Licence is a UK storage licence to occupy between the Operator and its occupier — not a tenancy or lease. "Tenant" appears in our technical documentation to describe database multi-tenancy only; it never refers to a person.
2. The subscription and access grant
Subject to these Terms and payment of the fees, StoreBay grants the Operator a non-exclusive, non-transferable right to access and use the Platform during the term, for its internal business of managing self-storage sites and its own Customers. Access is provisioned to Authorised Users under role-based access control. Test/sandbox environments are provided for evaluation and carry no service commitment.
3. Operator responsibilities and regulatory compliance
The Operator is an independent business, solely responsible for its own legal and regulatory compliance: it is the data controller for its Customers’ personal data (StoreBay acts only as processor); it registers with the ICO; it governs its own CCTV; it complies with consumer-protection law including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; it structures its storage agreements as licences to occupy using correct terminology (licence fee, never rent); it never mislabels a contractual liability waiver as "insurance"; and it operates its lien and sale-of-goods processes lawfully. StoreBay provides tooling to help but is not the Operator’s compliance department.
4. Acceptable use
The Operator and its Authorised Users must comply with the Acceptable Use Policy, which is incorporated into these Terms by reference. Breach of the AUP is a breach of these Terms.
5. Fees and payment
Fees are as stated on the order form and the published pricing: a transparent monthly base fee plus a per-unit overage ladder, with the public API, reporting and collections included in the base rather than gated. The specific numbers — base £63/month (£52/month billed annually), then £0.48 per additional unit/month above the first 50 units (£0.40 billed annually) — are set and reviewable before launch; the order form governs. Sites are unlimited and carry no charge: the fee depends on the Operator’s total unit count and on nothing else. Fees are billed in advance and are exclusive of VAT, which is added at the prevailing rate. Payment-processing charges pass through at rail cost — StoreBay does not surcharge. Late payment may lead to suspension.
6. Data protection
For Operator Data containing Customer personal data, StoreBay is a processor and the Operator is the controller, under the Article 28 UK GDPR terms in our Data Processing Agreement, incorporated by reference. Sub-processors are listed in our sub-processor register; international transfers are disclosed there too.
7. Intellectual property and licence scope
StoreBay owns all IP rights in the Platform. No rights are granted except the limited access right above. The Operator owns its Operator Data and grants StoreBay a licence to host and process it solely to provide the Service. StoreBay may use aggregated, de-identified data to operate, secure and improve the Service.
8. Public API and marketplace
The Platform exposes a public REST API, webhooks and a sandbox, and a marketplace for third-party apps. API access is included in the base subscription; abuse or excessive usage may be rate-limited or suspended.
9. Confidentiality
Each party will keep the other’s Confidential Information confidential and use it only to perform under these Terms. This clause survives termination.
10. Warranties and disclaimers
StoreBay warrants it will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as is" and "as available", and StoreBay disclaims all other warranties to the fullest extent permitted by law.
11. Limitation of liability
Nothing in these Terms limits liability that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, and each party’s total aggregate liability is capped at the fees paid or payable by the Operator in the 12 months preceding the claim.
12. Service levels and support
At launch StoreBay provides best-efforts support and does not commit to a contractual uptime SLA. StoreBay operates a resilient, event-sourced architecture and monitors service health, but this section creates no binding SLA at launch.
13. Term, suspension and termination
Either party may terminate for material breach not remedied within a reasonable cure period, or immediately on the other’s insolvency. StoreBay may suspend or throttle access for non-payment, a security risk, or an AUP breach, following the AUP’s consequences ladder (warning → throttling → suspension → termination).
14. Data export and return on exit
During the term and a wind-down period after termination, the Operator may export its Operator Data in a machine-readable format. After that, StoreBay will delete or return Operator Data per the retention rules, subject to any statutory retention or legal hold.
15. Changes to these Terms
StoreBay may update these Terms. Material changes will be notified to the Operator in advance and take effect on the stated date or on renewal.
16. Governing law and jurisdiction
These Terms are governed by the laws of England & Wales, and the parties submit to the exclusive jurisdiction of the courts of England & Wales.